FAQs | Marlo & Cole

FAQs

Where does your cotton come from?

All Marlo & Cole cotton is Oeko-Tex® certified, meaning that our cotton is rigorously tested to ensure no harmful substances are present, and it has been produced in environmentally friendly and safe facilities with sustainable methods, and socially responsible conditions .  Sourced from Loyal's of India, the cotton is dyed and finished in Leicester, UK.


Are your prints child-friendly?

Absolutely!  Printed in a small, independent workshop in Nottinghamshire, all Marlo & Cole designs are printed using phthalate-free child friendly inks. 


How should I clean my purchase?

To keep your clothing clean, we recommend that you clean your clothing with similar colours and materials at 30 degrees.  Higher temperatures risk damage to the illustrations, so washing at 30 will extend the life of your purchase.  Plus, washing at 30 is more environmentally friendly, so everybody wins.


Are your products true to size?

In short, yes.  If you have any sizing queries, please feel free to email us at info@marloandcole.com.  If the child you're buying for is between sizes, we always recommend sizing up.  After all, they grow pretty quickly.


Where are your products made?

All Marlo & Cole products are made in Britain.  Our primary raw material, cotton,  is sourced from an Oeko-Tex® certified manufacturer in India.  The cotton is dyed and finished in Leicester before being printed and sewn in independent workshops in Nottinghamshire, UK.


How will my order be shipped?

All deliveries are made by Royal Mail.  We currently don’t offer international shipping, but we hope to introduce that soon.  All purchases are packaged in 100% recyclable materials, with gift wrap as standard.  When buying 1 or 2 items, we will deliver them in a space-saving recyclable box which fits perfectly through your letterbox, so there’s no need to wait around (that is unless you’ve selected ‘Signed For’!).  We offer a range of different shipping options at checkout, but if there’s anything specific you’d like to request, please let us know.  Additional information can be found in our shipping policy.


What is your returns policy?

You can find detailed information on our refund and returns by viewing our refund policy.


Do you offer wholesale?

If you have a physical retail space and are interested in stocking Marlo & Cole products, please get in touch via info@marloandcole.com with your proposal.


Do you only sell online?

Currently, yes.  One day, we might open a physical space, but for the time being we are sticking to the wonders of the internet.  We will announce any physical retail stockists on our Instagram and Facebook pages.


Got more questions?

If you need more information, a specific question, or if you just want to say hi, give us a shout at info@marloandcole.com.  We’d love to hear from you!